Privacy Policy

Privacy Policy

Last Updated: June 2026

Nomad Chiropractic ("Nomad Chiropractic", "we", "our", "us") is committed to protecting your privacy and handling your personal information responsibly.

We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), the Health Records and Information Privacy Act 2002 (NSW) and applicable professional obligations relating to healthcare records.

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information and health information when you interact with our website, our clinic, or our services.

Who We Are

Nomad Chiropractic provides chiropractic healthcare services for adults, pregnant and postpartum women, babies, children, teenagers, athletes and seniors.

Nomad Chiropractic
Suite 1 563 Military Road
Mosman NSW 2088

Phone: (02) 9969 7503 or 0491 064 117

Email: admin@nomadchiropractic.com.au

Website: www.nomadchiropractic.com.au

What Information We Collect

We may collect personal information and health information that is reasonably necessary to provide healthcare services and operate our practice.

Personal Information

This may include:

  • Name

  • Date of birth

  • Address

  • Email address

  • Telephone number

  • Emergency contact details

  • Occupation

  • Appointment history

  • Payment information

  • Communication preferences

Health Information

As a healthcare provider, we may collect sensitive health information including:

  • Medical and health history

  • Current symptoms and concerns

  • Medications and supplements

  • Previous injuries and surgeries

  • Pregnancy and birth history

  • Family health history where relevant

  • Imaging reports and diagnostic findings

  • Referral letters and specialist reports

  • Examination findings

  • Clinical notes

  • Treatment records

  • Progress assessments

  • Relevant health insurance or Medicare information

Health information is considered sensitive information under Australian privacy law and receives additional protection.

How We Collect Information

We may collect information directly from you when you:

  • Complete online forms

  • Book an appointment

  • Attend the clinic

  • Contact us by phone, email, SMS or social media

  • Subscribe to newsletters or educational resources

  • Participate in surveys, promotions or competitions

  • Use our website

Where appropriate, information may also be collected from:

  • Parents or legal guardians

  • Referring practitioners

  • General practitioners

  • Specialists

  • Midwives

  • Lactation consultants

  • Dentists

  • Allied health providers

  • Other healthcare practitioners involved in your care

Children's Privacy

Nomad Chiropractic provides healthcare services to patients of all ages, including infants, children and adolescents.

Where required by law, information relating to a child will be collected from or with the consent of a parent or legal guardian.

Why We Collect Your Information

We collect personal and health information to:

  • Provide chiropractic care and related healthcare services

  • Assess your health needs

  • Create and maintain clinical records

  • Communicate regarding appointments

  • Send appointment reminders

  • Manage waitlists

  • Coordinate care with other healthcare providers

  • Process payments

  • Provide follow-up care

  • Meet legal, professional and regulatory obligations

  • Improve our services and patient experience

Where permitted by law, we may also use your information to provide educational content, health updates, clinic news and marketing communications.

You may unsubscribe from marketing communications at any time.

Appointment Reminders, Communications and Marketing

As part of providing healthcare services, Nomad Chiropractic may contact you regarding:

  • Appointment confirmations

  • Appointment reminders

  • Waitlist opportunities

  • Clinical recalls

  • Follow-up communications

  • Practice updates

These communications are considered part of delivering healthcare services.

We may also provide newsletters, educational information and promotional content. You may opt out of these marketing communications at any time.

Artificial Intelligence and Automated Systems

Nomad Chiropractic uses secure software systems and automated technologies to assist with administrative and communication functions.

These may include:

  • Appointment scheduling

  • Waitlist management

  • Automated reminders

  • Patient communication workflows

  • Administrative support

  • Call handling and transcription services

Where artificial intelligence or automation tools are used, they are used only for purposes directly related to the provision of healthcare services and practice administration and operate under confidentiality and privacy obligations.

Call Recording and Transcription

Telephone calls with Nomad Chiropractic may be recorded or transcribed for quality assurance, training, administrative and patient care purposes.

By contacting our practice by telephone, you acknowledge that call recordings or transcriptions may occur.

Disclosure of Information

We only disclose information where reasonably necessary or where authorised or required by law.

Your information may be disclosed to:

  • General practitioners

  • Specialists

  • Midwives

  • Lactation consultants

  • Dentists

  • Allied health practitioners

  • Imaging providers

  • Medicare

  • Private health insurers

  • Payment processors

  • Regulatory bodies

  • Courts, tribunals or law enforcement agencies where legally required

Where required, we will obtain consent before sharing your health information.

We do not sell, rent or trade personal information.

Third-Party Service Providers

Nomad Chiropractic uses trusted third-party providers to assist in delivering healthcare services and operating our business.

These providers may include:

  • Cliniko

  • Cliniq Apps

  • Cliniq Flow

  • Aeva AI

  • Stripe

  • Squarespace

  • Google Workspace

  • Google Analytics

  • Meta (Facebook and Instagram)

These providers may process information on our behalf and are required to maintain appropriate privacy and security standards.

Cookies, Analytics and Website Tracking

Our website uses cookies, analytics tools and related technologies to understand website usage and improve user experience.

These technologies may collect information such as:

  • Browser type

  • Device type

  • IP address

  • Pages visited

  • Time spent on pages

  • Referral sources

We may also use analytics and advertising technologies provided by Google and Meta to understand website performance and improve our services.

You may disable cookies through your browser settings, however some website functionality may not operate correctly if cookies are disabled.

By continuing to use our website, you consent to the use of cookies and similar technologies as described in this Privacy Policy.

Overseas Disclosure

Some service providers used by Nomad Chiropractic may store or process information outside Australia.

Where information is transferred overseas, we take reasonable steps to ensure appropriate privacy and security protections are maintained.

Storage and Security

We take reasonable steps to protect personal information and health information from:

  • Misuse

  • Interference

  • Loss

  • Unauthorised access

  • Modification

  • Disclosure

Information is stored using secure systems and access controls appropriate to the nature of the information being held.

While we take reasonable precautions, no electronic transmission or storage system can be guaranteed to be completely secure.

Accessing Your Information

You may request access to personal information or health information held by Nomad Chiropractic.

Requests should be made in writing to:

admin@nomadchiropractic.com.au

We may require identity verification before releasing information.

In limited circumstances, access may be restricted where permitted by law.

Correcting Your Information

If you believe information we hold is inaccurate, incomplete, out of date or misleading, please contact us.

We will take reasonable steps to correct information where appropriate.

Retention of Records

Health records are retained in accordance with applicable legal, regulatory and professional record-keeping requirements.

Retention periods may differ for adults and children depending on applicable laws and professional obligations.

When records are no longer required to be retained, they are securely destroyed or de-identified.

Data Breaches

If a data breach occurs that is likely to result in serious harm, we will respond in accordance with the Australian Notifiable Data Breaches Scheme and any applicable legal requirements.

Where required, affected individuals and relevant authorities will be notified.

Privacy Complaints

If you believe your privacy has been breached, please contact our Privacy Officer.

Privacy Officer

Nomad Chiropractic

Email: admin@nomadchiropractic.com.au

Phone: (02) 9969 7503 or 0491 064 117

We aim to acknowledge complaints promptly and investigate them within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) or the NSW Privacy Commissioner.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology, services or business practices.

The most current version will always be available on our website.

Contact Us

Privacy Officer
Nomad Chiropractic

Suite 1 563 Military Road
Mosman NSW 2088

Phone: (02) 9969 7503 or 0491 064 117

Email: admin@nomadchiropractic.com.au

Website: www.nomadchiropractic.com.au